Your coronavirus questions

Children and young people’s human rights don’t go away in times of crisis.

If you have a question you can’t find the answer to, you can contact us on the form at the bottom of the page. We’ll get back to you with help and support, and put answers to common questions here.

Your rights to education


Since the cancellation of 2021’s exams was announced, our office has raised concerns around the appeals process.

When the SQA consulted around the 2021 appeals process, we raised concerns that their consultation wasn’t accessible to young people and didn’t encourage them to participate. Our own response to the consultation raised  human rights concerns with the process.

In April we highlighted that the SQA’s Alternative Certification Model needed to take exceptional circumstances into account, just as they are in years where there isn’t a global pandemic. We also published an FAQ about how to ask for extra support at school.

And currently we’re continuing to highlight the need for these critical changes, sharing the concerns of young people and pointing to where Scottish Government can step in if needed.


With secondary schools going back to full time learning, some young people will find they have been affected more than others by not being in school.  This means that they have had a bigger interruption to their learning than others in their class, so they’ll need extra help.

Some reasons you might have been disproportionately affected are:

  • You couldn’t follow online learning because you didn’t have a laptop or tablet, or enough data, or the device you had was too old to run software you needed,
  • Your internet connection meant you couldn’t watch video lessons or attend online classes,
  • You usually get extra help in class from teachers or someone else, but you didn’t get this during online learning,
  • You were asked to self-isolate, so you missed more in-person school than your friends did,
  • You have a disability that made online learning more difficult for you— like being deaf, having a physical or visual impairment or being dyslexic, dyspraxic, autistic or neurodiverse in another way,
  • Your home and family circumstances made online learning difficult, for example because you had to help look after younger brothers and sisters, your family were homeless, you experienced domestic abuse, you were living in a care home; or English is not the language you usually speak at home,
  • You are a young carer and you had to do more than usual,
  • Someone close to you was seriously ill or has died.

Schools need to make sure all young people are properly supported. It is important they do so for those who have been affected more than others due to the pandemic. That makes it more likely that grades will be fair when they are assessed. 

What do I do if I think I need extra support?

You may need extra support to help you learn now that schools are back.  Schools must provide you with the support you need – and help you work out what will help you best. 

If you think you need extra support in some way, you should talk to someone at your school.  Who this should be will be different from school to school, but some of the people it might be are:

  • Your class teacher,
  • Your guidance or pupil support teacher.

When you talk to someone, you should explain why you think what has happened over the last two school years has affected you in a disproportionate way. 

Your teachers should talk to you about what they will do to help you. For example, if you have missed school work they might arrange for you to have some extra support.  You should talk to your teachers if you are concerned about how they will take your needs into account when you are doing assessments.

What if I’m not happy with the support my school arranges? What if my school doesn’t offer me extra support?

If you are not happy with the support you get, or aren’t offered extra support, you could make a formal complaint. 

If you go to a local authority (Council) run school (which is almost all state schools in Scotland), the Council that runs your school will have details of its Complaints Policy on their website. 

You should make your complaint in writing if you can and say that you are making a formal complaint under the Council’s complaints policy.  You should provide as much detail as possible.  You should address your complaint to your school’s Headteacher – if they are not the person who will deal with your complaint, then they should pass it on to the right person.  You can ask [the person dealing with your complaint] to answer your complaint in writing.

If you’re still not happy you can ask the Council to look at it again.  This is called a Stage 2 complaint.  You should be told how to do this when they respond to your first complaint, but if not you should write to your Headteacher, telling them you want to make a Stage 2 complaint. 

What if I am still not happy after making a Stage 2 complaint?

You can ask one of two independent bodies to look at your complaint.  

If your complaint is about additional support needs you may be able to refer it to the Health and Education Chamber of the First Tier Tribunal for Scotland. (sometimes called the ASN Tribunal) 

If your complaint was not about additional support needs, you can ask the Scottish Public Sector Ombudsman (SPSO) to look at it. 

Both of these have lots of information about how to complain on their websites. 

Who can help me when I try to get extra support from school?

My Rights My Say are funded by the Scottish Government to help young people aged 12-15 exercise their rights to additional support. Enquire can provide advice to young people of any age and their parents.  You can call them on 0345 123 2303 or visit their website.

Young people have all experienced lockdown differently, but some have been forced to self-isolate, not had the in-school support they usually rely on, taken on additional burdens at home, and experienced many more challenges along the way. That is why it is so important that young people who feel they need it, know the ways they can get support, and use them if they feel they need to. So if you think you might need any extra help or support , or you’d like to know more about the options available to you, start by speaking to your school about the support you feel you need.

If you feel you need any additional support, that is where this FAQ comes in. It has been developed by the CYPCS team to provide you with some practical suggestions about what you can do if you think you are not being treated fairly.”

—Cameron Garrett, MSYP


Access to water is a human right. It’s essential to a child’s right to health, and to fully realising their right to education.

In 2019 the Children’s Future Food Inquiry report identified access to free drinking water in schools as a key issue which disproportionately impacts children experiencing poverty and food insecurity. 

Education authorities in Scotland are required to provide drinking water to children in schools. This duty is set out in Regulation 7 of The Nutritional Requirements for Food and Drink in Schools (Scotland) Regulations 2020.

This is still the law during the coronavirus pandemic.

No emergency law or policy has changed this.

No guidance has been issued at a national level which would prevent water being provided to children in school for health reasons.

It is important that access to drinking water is provided safely and education authorities should support schools to do this.

If you’re not being allowed access to fresh water at your school – or if you know of a child or young person who’s being denied it – you should contact the head teacher in the first instance and draw their attention to the regulations and to this statement.

If necessary you can ask the head teacher to seek advice from the education authority, who should support them to ensure that drinking water can be provided within the school in a way that protects the rights to health of children and staff. 

The Commissioner’s office has written to the Scottish Government asking them to provide clarity to schools on this matter.

An image of face masks beside a question mark with a stylised image of a virus forming the dot.

The Scottish Government has changed its guidance on when children and young people should wear face coverings— such as face masks.

You can find the new guidance here. It says that from 2nd November:

  • In secondary schools, you should wear a face covering when moving around in areas where it’s hard to physically distance. This might include corridors, and some communal areas.
  • Everyone who’s 5 or over and isn’t exempt should wear a face covering on school transport, like they already have to on public transport.
  • If you are in S4 to S6 you should also wear a mask in classes and other areas, unless you are eating or drinking. 
  • For younger children, if you’re in a classroom – or somewhere else where you’re not moving around – you don’t need to wear a face covering. But if you still want to, you can.

If you can’t wear a face covering for health reasons or because of a disability, you don’t have to. For example, you may be on the autistic spectrum and find the sensation of wearing a covering very distressing.

What is a face covering?

A face covering is a form of material which covers the mouth or nose. It can be cloth or textile, and can be reusable or disposable.

  • Face masks aren’t the only form of face covering: scarves, buffs and bandanas all also count as well.
  • You don’t have to wear a medical grade mask to school.
  • You can get more information about face coverings on the Scottish Government’s website.

What should I do if I don’t feel able to wear a face covering?

If you don’t feel able to wear a face covering, speak to your teachers or parent or carer. Your schools should respond well to this and provide you with support. If they don’t, you can show them this FAQ.

Your school should make sure that everyone understands that some young people may not be able to wear face coverings, and that you have a right to privacy about the reasons you aren’t able to wear one. Your school has a responsibility to make sure there is no bullying or stigma about not wearing a mask.

Why has this advice been introduced?

The Scottish Government has said that children and young people wearing face coverings in school will reduce the risk of Covid-19 being spread from person to person. 

Reducing the spread helps protect the right to life of children and young people, their families, their teachers and everyone else in society.

The Government has said that face coverings may also decrease the risk that schools have to be closed due to outbreaks amongst the staff or pupils.

Wearing face coverings in some parts of secondary schools and on transport is only one part of reducing the spread of coronavirus at school:

  • Physical distancing is still important,
  • It’s important your school is laid out in a way that minimises spread and is well-ventilated,
  • It’s important school timetables are changed to reduce crowding.

What do we think about this new advice?

Scottish Government should have consulted you about it

We think the Scottish Government should have consulted with children and young people before it issued this new guidance. 

As this is something that will affect children and young people, it’s important that you  have a say.

Children and young people have the right to participate in all decisions which affect them, and this is something we’ve been asking Scottish Government to do throughout the pandemic.  

Scottish Government should explain why it exists

Children and young people have done everything that’s been asked of them throughout this pandemic, but you need to understand the reasons why you’re now being asked to do more.

So it’s really important that the Scottish Government is clear why they have made these decisions.

They need to explain why they’re proportionate, necessary, lawful and time limited – and guided by scientific advice.

Scottish Government needs to set out their explanation and the evidence for it in a Children’s Rights Impact Assessment. This should also lay out the steps they’ll take to lessen the decision’s impact on your rights

These decisions must be kept under review.

What should schools do now this new advice is in place?

Schools should work with children and young people on how they will implement the changes and on how they’ll use face coverings..

They should provide free face coverings so all children and young people are able to wear them.

In line with new World Health Organisation guidelines, they should also provide the hygiene facilities you need to use face coverings effectively – like places to wash your hands and hand sanitiser when you enter or leave a classroom.

What should schools do when children don’t wear face coverings?

Some children and young people might be worried or might not be able to wear a face covering. There are lots of reasons for this, including:

  • having asthma,
  • relying on lip reading,
  • having disability that means you are distressed at having your mouth and nose covered.

There must be no sanctions or punishments – such as detentions – for children and young people who do not wear a face covering. Schools should make sure that all teachers and students understand that some children will not be wearing face masks. 

Schools should also be aware that some children and young people may be distressed by others wearing face masks, and make sure they are supported and reassured.

Your rights at home


Scotland’s Domestic Abuse and Forced Marriage Helpline is always open, and that’s still true during the Coronavirus pandemic. They can offer you support and information if you don’t feel safe.

You can visit the Helpline’s website to chat to someone online or to email, or you can call them on 0800 027 1234.

And in an emergency you can still dial 999 for the Police, Ambulance or Fire Service.

Your right to family contact



Regulations for people arriving in Scotland from abroad have been amended so children in this situation no longer need to quarantine in hotels: you’re now able to self-isolate with your family instead.


The Families Outside helpline is open on weekdays from 9 to 5 and can give you support and information while prison visits are suspended.

Being able to keep in touch with your parents is important for all children and young people. Having a parent in prison has a major impact on your human rights even in less unusual times. We’re calling for alternative ways to contact your parent to be found, so that the prison service respects your human rights.

Other questions

Facemasks beside a question mark with a stylised image of a virus forming the dot.

Children have told us they’re worried that people aren’t getting rid of facemasks properly, and that people are forgetting about the environment because we’re so busy with Covid-19.

They’ve been unhappy to see so many disposable masks on the ground as litter. And they think people should use reusable face masks where they can, or other types of reusable face coverings.

Disposable masks can often only be used once. They’ve been in the news due to the amount of plastic waste they’ve generated.

Taking children seriously

Children often tell us they’re concerned about the environment, and that it’s not something adults think about enough. As Article 12 of the UNCRC says, this is an opinion which we should listen to and take seriously.

So we’ve agreed to highlight that this is something that matters a lot to them.

What does the Scottish Government say about getting rid of face masks?

The Scottish Government has advice on its website explaining:

  • how to take proper care of reusable face masks, and
  • how to get rid of face masks which can’t be used again.

As it says, disposable face coverings and gloves can’t be recycled, so will be more damaging to the environment than reusable alternatives. But if you do use them, you should still make sure to put them in a bin.

Ask us a human rights question

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    You can find out how we look after the personal information you provide us and what your rights are on our privacy page.