When you message us
When you message us we will use the personal information you provide to us to allow us to respond to you.
You can find out how we look after the personal information you provide us and what your rights are on our privacy page.
If you have a complaint about the police you can contact Police Scotland online, by post, by telephone, or in person at a police station. Information about how to make a complaint can be found here.
If your complaint is about a senior police officer you can make a complaint to the Scottish Police Authority.
If you are not happy with the response to a complaint, you can ask the Police Investigations & Review Commissioner (PIRC) to review the way your complaint was handled.
You can find information about whether a care service is registered and how to complain on the Care Inspectorate website.
Parenting Across Scotland, Action for Children and Children1st all offer support services for families, as well as advice and support for parents and children online. Parenting Across Scotland also has a very useful directory of helplines.
One Parent Families Scotland focuses on advice and information for single parents.
Turn2Us gives information about benefits, grants and support services for families suffering financial hardship.
For information about the Children’s Panel – including specific information for both children and young people, have a look at the Children’s Hearings Scotland website.
You can also find information about hearings, resources for children and young people and information on the rights of children and young people attending Children’s Hearings, on the Scottish Children’s Reporter Administration website.
Reunite International assist and advise both in cases of international abduction, but also help parents who fear their children may be abducted. The website also has a list of family lawyers who specialise in child abduction and an abduction prevention guide.
The UK Foreign and Commonwealth Office also has information available online.
The OISC website lists the Citizen’s Advice Scotland offices on their adviser finder webpages, along with other organisations and agencies (although some of these do charge fees).
You can filter the search by location, as well as the specific type of advice you are looking for and whether to include those who charge fees.
The Scottish Refugee Council also offers advice, information and support to refugees and asylum seekers across Scotland.
IAST is a specialist Edinburgh City Council service which assists and advises individuals who have immigration related and ‘no recourse to public funds’ issues.
This includes asylum seekers, victims of human trafficking, foreign nationals who are victims of domestic violence, some EU nationals, visa overstayers, and other people subject to immigration control.
In addition, IAST undertakes transitional integration work with people who have been granted refugee status or other forms of Leave to Remain and responds to general inquiries about EU nationals. They can also assist with some applications to the Home Office.
Citizen’s Advice Bureau Scotland provides comprehensive information on their website and advice in their offices or on the free confidential Kinship Care helpline (tel. 0808 800 0006).
Children1st also operate a kinship care service and helpline (tel. 08000 28 22 33).
The Carers Trust provides information and advice and runs support schemes for young carers through local support schemes across Scotland.
The Child Exploitation and Online Protection website has general information about online safety as well as information about how to make a report if you are a victim of online abuse or worried that it is happening to someone else.
The Thinkuknow website takes you straight to age-specific information for children and young people as well as information for parents/carers and those working with children and young people.
Scottish Women’s Aid offers confidential advice and information for both women and children and young people who are experiencing domestic abuse. Scottish Women’s Aid also has a Men’s Advice Line (tel. 0808 801 0327)
Scotland’s Domestic Abuse and Forced Marriage Helpline is a 24-hour resource offering support to anyone experiencing domestic abuse as well as family members, friends, colleagues and professionals who support them (tel. 0800 027 1234).
If you wish to report a domestic abuse incident you can do so at your local police station or by using an online form. If the situation is urgent, telephone 101 and if it is an emergency, telephone 999.
Contact provides support and advice for families with disabled children
.Kindred specialises in supporting families with complex needs. They operate a helpline and provide practical information, advocacy support and guidance, as well as a counselling service for parents whose children are in the Royal Hospital for Sick Children in Edinburgh whether on an in-patient or an out-patient basis.
The LGBT Youth Scotland website has advice, information and resources for young people, parents and carers and professionals. There’s a chat line, too (tel. 0131 555 3940).
WhoCares? Scotland helps ensure looked after and care experienced children and young people’s voices are heard, offering advocacy support across most local authority areas.
The Mental Welfare Commission for Scotland gives advice about rights in relation to mental health care and treatment.
NHS Choices – Young People and Mental Health offers advice and information about a variety of mental health problems, as well as links to useful resources.
Breathing Space is a helpline staffed by trained advisors. They will listen and provide support and advice (tel. 0800 83 85 87).
If you believe you may have been discriminated against the Equality Advisory Support Service provides advice and assistance on equality and human rights legislation and how it may relate to you.
You can find information and get advice about all aspects of additional support for learning from Enquire, who are the independent advice service for additional support for learning in Scotland.
Resolve: ASL is an independent mediation service which assists in resolving disputes about decisions regarding additional support for learning.