What is digital exclusion?


When people create services for you to use they often assume that everyone has access to the internet all the time. If someone doesn’t, they may find it more difficult – or even impossible – to access a service, and when that happens we say they are digitally excluded. For example, a child without home internet access would be digitally excluded if they were asked to research a topic online.

Two common ways in which Scotland’s children and young people are digitally excluded are:

  • because of the cost of internet and devices used to access the internet
  • because of the poor availability of broadband in many rural parts of the country, especially in the Highlands and Islands.
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